Maintenance Lifecycle
Four screens carry a maintenance issue from a tenant’s report through manager triage, resolution, and optional billing. This documentation is a map — it shows what each screen is for, where it lives in Tenantivo, and how requests move from submission to completion.
Who this doc is for: property managers and tenants using Tenantivo’s maintenance workflow. It is not a training walkthrough — it is a reference map to the four screens that shape how repair requests are submitted, tracked, resolved, and billed.
Each section describes one screen: where to find it, what it’s for, and the pieces of the interface you will interact with. Follow the flow strip above to jump around, or read straight through for the full picture.
Tenant Request
Resident Portal workspace for submitting and tracking maintenance requests.
Located within the Tenant Portal. Navigate to the Dashboard and select the Maintenance Requests workspace.
Provide tenants with a simple way to report property issues directly to property management. Submit new maintenance requests, describe the issue, indicate the priority level, attach supporting files or images, and monitor the progress of requests through the request history.
Create maintenance request form
Subject
Enter the main issue (example: Air Conditioning Not Working).
Description
Provide additional details about the problem.
Priority
Select the urgency level of the request (Low, Medium, High).
Attachments (optional)
Upload images or documents related to the issue.
Submit request
Submit the request to property management for review.
Request history
The Request History section displays previous and active maintenance requests. Users can review request details and use the Back to Tenant Record button to return to the tenant profile.
Manager Ticket
Portfolio-wide list of all maintenance requests submitted by tenants.
Located within the Manager Portal by navigating to Tenants in the sidebar menu and selecting the Requests workspace.
Let property managers view, track, and manage all maintenance issues reported by tenants. See ticket details, update progress, add internal notes, and review what needs to be fixed across properties.
Functions of the page
Main list view
Shows all requests in a single table, allowing the manager to filter or search by columns like tenant name, property, or status.
Maintenance notes area
Inside a selected request, managers can click Add Maintenance Note to type internal updates, choose if the tenant can see the note, or delete old notes.
All maintenance requests table
The main table displays the following information for every request:
Maintenance
Individual request detail view for updating status, priority, and notes.
Navigate to the sidebar menu, click Tenants, and select Requests.
Review, track, and manage individual maintenance requests submitted by tenants. Update the request status and priority, view request details, upload attachments, and add notes for internal use or tenant communication.
Features of the page
Request details
Displays information about the maintenance request, including the tenant’s name and email, assigned property, request date, current status, priority level, and the description of the issue.
Actions panel
Update the request status, change the priority, add an external ticket number if needed, and save all changes.
Attachments
View or upload photos and documents related to the maintenance request.
Notes
Displays the history of notes for the request. Add new notes, choose whether a note is visible to the tenant, and delete existing notes when necessary.
Ledger
Tenant payment ledger for billing repair fees and tracking balances.
Located within the Manager Portal by navigating to Tenants in the sidebar menu and selecting Payments.
Manage and review the complete financial history and pending charges of a specific tenant. Track monthly rent bills, issue manual charges for repairs or late fees, check payment methods, and monitor outstanding balances.
Functions of the page
One-time payment button
Located at the top right, used to manually add a single charge (like a repair fee) or a standalone payment to the ledger.
Search ledger bar
Quickly search or filter through the list of transactions.
Navigation buttons
Includes Back to Tenants to return to the main database and View All Pending Payments to filter the view for overdue or unpaid bills.
Payment ledger table
The main ledger table breaks down every financial transaction row by row: