Privacy Policy
Last updated: May 2026
Information We Collect
We collect the following types of information:
Personal Information
- Name, email address, phone number, date of birth
- Social Security Number (encrypted and securely stored)
- Current and previous addresses
- Employment information and income details
- Emergency contact information
- References and their contact information
Usage Information
- Login history and access times
- IP addresses and browser information
- Application progress and submission dates
- Communication history with property managers
How We Use Your Information
Your information is used to process and evaluate rental applications, conduct background and credit checks, verify employment and rental history, communicate application status, maintain and improve our services, and comply with legal obligations.
Information Sharing
We may share your information with property managers and landlords to evaluate your application, background check services, legal authorities when required by law, and service providers who assist in operating our platform under strict confidentiality. We will never sell your personal information to third parties for marketing purposes.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, maintain your session, and analyze usage. You can control cookie settings through your browser. We use consent cookies to record when you accept our Terms of Service and Privacy Policy.
Data Security
We implement encryption (256-bit SSL/TLS in transit, AES-256 at rest), secure cloud infrastructure, role-based access control, and monitoring to protect your information.
Data Retention
We retain personal information as long as necessary to provide services and comply with legal obligations. Active applications are retained until withdrawn or decided; approved applications for the duration of the lease plus 7 years; declined applications for 3 years.
Your Rights
You have the right to access, correct, delete (subject to legal retention), receive your data in a portable format, object to certain processing, and restrict processing. To exercise these rights, contact us at the email below. We will respond within 30 days. California residents have additional rights under the CCPA. We comply with GDPR for users in the EEA.
Children's Privacy
Our platform is not intended for users under 18. We do not knowingly collect personal information from children.
Consent tracking
Record that you have read and accept this Privacy Policy for compliance.