Legal & Privacy

Terms of Service

1. Acceptance of Terms

By accessing and using Tenantivo ("Platform"), you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to these terms, please do not use the Platform.

2. Use of the Platform

The Platform is provided for property management, rental applications, tenant and manager operations, and related services. You agree to:

• Provide accurate, current, and complete information when required
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

3. Application Information

You understand and agree that:

• Information provided in your application may be used to conduct background checks, credit checks, and rental history verification
• False or misleading information may result in application denial or lease termination
• Application fees, if any, are non-refundable
• Submitting an application does not guarantee approval or secure a rental property

4. Account Termination

We reserve the right to terminate or suspend your account at our discretion, without notice, for conduct that violates these terms or is harmful to other users, us, or third parties.

5. Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Platform will be uninterrupted, secure, or error-free.

6. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Platform.

Privacy Policy

Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, date of birth
• Social Security Number (encrypted and securely stored)
• Current and previous addresses
• Employment information and income details
• Emergency contact information
• References and their contact information

Usage Information

• Login history and access times
• IP addresses and browser information
• Application progress and submission dates
• Communication history with property managers

How We Use Your Information

Your information is used to:

• Process and evaluate rental applications
• Conduct background and credit checks
• Verify employment and rental history
• Communicate application status and updates
• Maintain and improve our Platform services
• Comply with legal obligations

Information Sharing

We may share your information with:

• Property Managers and Landlords: To evaluate your application
• Background Check Services: To verify provided information
• Legal Authorities: When required by law or to protect our rights
• Service Providers: Who assist in operating our Platform (under strict confidentiality agreements)

We will never sell your personal information to third parties for marketing purposes.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, maintain your session, and analyze platform usage. You can control cookie settings through your browser preferences.

Data Security

Security Measures

We implement multiple layers of security to protect your information:

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active Applications: Retained until application is withdrawn or decision is made
• Approved Applications: Retained for the duration of the lease plus 7 years (as required by law)
• Declined Applications: Retained for 3 years for legal compliance
• Account Information: Retained until account deletion is requested

Data Breach Response

In the unlikely event of a data breach affecting your personal information, we will:

• Notify you within 72 hours of discovering the breach
• Provide details about what information was affected
• Offer guidance on protective measures you can take
• Notify relevant authorities as required by law