Profile & account

Steps: (1) Sign in to the tenant portal. (2) Click your name or a Profile / Account link in the menu (often in the top-right or under a gear icon). (3) The Profile or Account page opens, where you can manage personal information, password, and preferences. This is your central place for account and security settings.

What you see: Sections for personal info, password, notifications, and sometimes account deactivation.

Steps: (1) On the Profile page, find the Personal information or Contact section. (2) Edit your name, phone, email, and address as needed. (3) If you change email, you may need to verify it (check your inbox). (4) Click Save to apply. Keep this information current so the manager can reach you and so statements and notices go to the right place.

Note: Changing your login email may require you to sign in with the new email next time.

Steps: (1) On the Profile or Account page, click Change password. (2) Enter your current password. (3) Enter the new password and confirm it. (4) Follow any strength rules (length, special characters) shown. (5) Save. You may be signed out and need to sign in again with the new password. Use a unique password and avoid reusing one from other sites.

Tip: Change your password if you suspect someone else has access to your account.

Steps: (1) On the Profile or Account page, look for Settings or Preferences. (2) You may see Notification preferences (email for chat, letters, or payment reminders), Language, or Time zone. (3) Adjust options as you like. (4) Save. These settings control how and when you’re notified and how dates/times are shown.

Tip: Turn on notifications for letters and chat so you don’t miss important messages from the manager.

Steps: (1) If you’ve moved out and no longer need portal access, look for Deactivate account (or similar) on the Profile or Account page—this option is not available in all portals. (2) Read the explanation (e.g. you’ll lose access to payment history and letters). (3) If you’re sure, confirm deactivation. (4) If you don’t see the option or aren’t sure, contact your manager; they can disable access or explain the policy.

Note: After deactivating you usually cannot sign in; download or print any letters or records you need first.

Steps: (1) Click your name or the menu in the top-right. (2) Click Sign out (or Log out). (3) Your session ends and you’re returned to the login or public page. (4) On shared or public computers (e.g. library, work), always sign out when finished so the next person cannot access your account, payments, or lease information.

Best practice: If you forget to sign out on a shared device, change your password from Profile so that session is invalidated.