Profile & account

1. Sign in to the Tenant Portal.
2. From the Dashboard, scroll down and select Profile.
3. In the Profile section, you can manage personal information, security settings, and your password.

1. From the Dashboard, navigate to the Profile section.
2. Open My Profile.
3. Edit the information you want to change (name, phone, email, address).
4. Click Update Profile to save your changes.

1. From the Profile section, click Change Password.
2. Enter your current password.
3. Enter and confirm your new password.
4. Click Change Password to save.

Note: After changing your password, you will be required to sign in again with your new credentials.

1. Go to the Dashboard and open Profile.
2. In My Profile, click the red Deactivate Account button.
3. Confirm in the pop-up when prompted.

Note: Once your account is deactivated, you may lose access to the tenant portal and its features. Download or print any records you need first.

1. From any page in the tenant portal, click Log Out in the upper-right corner next to your email address.
2. You will be redirected to the Tenantivo home page.

Tip: Always log out when using a shared or public computer. If you forget to log out on a shared device, change your password as soon as possible.