Payments

Steps: (1) From your tenant dashboard, click Payments (or use the menu). (2) The Payments page shows your current balance—rent due, past due, or a credit—at the top. (3) Below, you’ll see payment history: past transactions with date, amount, and method. Use this to confirm what you’ve paid and what’s still owed.

Tip: If the balance looks wrong, contact your manager before paying; they can adjust charges or late fees.

Steps: (1) On the Payments page, open Payment methods or Add payment method. (2) Choose Card or Bank account. (3) Enter the card number, expiry, and security code, or your bank routing and account number, as requested. (4) Save. The system may run a small verification charge (card) or micro-deposits (bank); follow any instructions to confirm. (5) Once verified, you can use this method for one-time or auto-pay.

Note: Payment data is processed securely; the portal does not store full card numbers for display.

Steps: (1) On the Payments page, click Pay now or Make a payment. (2) Enter the amount (or choose Pay full balance). (3) Select a saved payment method or add one. (4) Review and click Submit or Pay. (5) You’ll see a confirmation and can download or email a receipt. The balance updates after the payment processes.

Tip: Pay a few days before the due date to allow for processing and avoid late fees.

Steps: (1) On the Payments page, find Auto-pay or Recurring payments. (2) Click Enable or Set up. (3) Choose the amount—e.g. Full rent each period or a fixed amount. (4) Select the payment method to use (card or bank). (5) Save. Rent will be charged automatically on the schedule (e.g. first of the month). You’ll get a reminder or receipt when it runs.

Note: Ensure the payment method has enough funds on the charge date; update the card or account if it changes.

What you see: On the Payments page, Upcoming (or Scheduled) shows the next auto-pay or rent due date and amount. Past transactions list completed payments with date, amount, and method. (1) Use upcoming to plan for the next charge. (2) Use past transactions to confirm a payment posted and to reconcile with your bank.

Tip: If a payment doesn’t appear within a few days, check for failed payment messages and update your payment method if needed.

What you see: If your manager charges late fees, they appear on your current balance (e.g. “Rent $1,200 + Late fee $50”) and in transaction history as a separate line or part of the total. (1) Pay the full amount (rent + late fees) to bring your account current. (2) Late fee rules (when they’re applied and how much) are usually in your lease; the portal shows the result.

Tip: Paying before the late-fee date avoids these charges; set reminders or use auto-pay.

Rent and deposit refunds are processed through Stripe back to the same card or bank account used for the original payment. Your property manager initiates the refund; Stripe forwards it to your bank or card issuer.

• Credit or debit card: usually 5–10 business days before the refund appears on your statement, depending on your bank. Some banks post it in 2–3 business days; others can take longer. If the refund was issued soon after you paid, it may appear as a reversal (the original charge is removed) rather than a separate credit.
• Bank account (ACH): typically at least 3 business days for Stripe to process, and often 3–5 or more business days before it shows in your account — timing varies by bank.
• While you wait: the portal may show Pending refund. You do not need to pay again; no action is required on your side.
• Still missing a card refund? If nothing appears after 10 business days, contact your bank. Processing fees charged on the original payment are generally not refunded.

Timing follows Stripe’s refund guidance and your financial institution’s posting schedule.

Steps: (1) On the Payments page, open Payment methods. (2) To update: click the method (e.g. card ending in 1234) and edit the expiry or replace with new details, then save. (3) To remove: click Remove or Delete and confirm. (4) If that method was used for auto-pay, turn off auto-pay or add and select a new method first so your rent still gets paid on time.

Note: You usually need at least one payment method to make payments; add the new one before removing the old if it’s your only method.