Maintenance requests

1. Log in to the Tenant Portal.
2. From the Dashboard, click Maintenance.
3. Review existing requests or submit a new one.

Tip: For emergencies (e.g., no heat, major leak), call your manager or the number in your lease. Use the portal for non-emergency requests and tracking.

1. Click Maintenance (if not already on the page).
2. Enter a Subject for your request.
3. Provide a detailed Description of the issue.
4. Select the appropriate Priority level.
5. If needed, upload an Attachment such as a photo or document.
6. Review the information entered and click Submit Request.

1. From the Dashboard, click Maintenance.
2. Scroll down to the Request History section.
3. Review the list of submitted requests and their status: Open, In Progress, or Closed.
4. Use available filters to search by status if needed.

Select a request to view additional details, updates, or responses from your property manager.

1. Go to the Request History section.
2. Locate the maintenance request you want to review.
3. Click the arrow next to the request to expand the details.
4. Review the description, status, priority, and any attachments you submitted.

Note: Manager notes are visible only if the property manager has chosen to share them with residents.

1. Click Maintenance and scroll to Request History.
2. Locate the request and verify the status is marked as Closed.
3. Click the arrow next to the request to view any notes left by the property manager.

Note: If the issue occurs again after a request has been closed, submit a new maintenance request. Contact your property manager directly if you disagree with the completed work.