Maintenance requests

Steps: (1) Sign in to the tenant portal. (2) From the dashboard or menu, click Maintenance or Maintenance requests. (3) You’ll see a list of your requests (if any) and a button to create a new one. Use this page to report issues and track their status.

Tip: For emergencies (e.g. no heat, major leak), call your manager or the number in your lease; the portal is for non-emergency requests and tracking.

Steps: (1) On the Maintenance page, click Create or New request. (2) Enter a clear description of the issue (e.g. “Kitchen faucet dripping,” “Heater not turning on”). (3) Choose a category if offered (e.g. Plumbing, HVAC, Appliance). (4) Set urgency (e.g. Normal, Urgent). (5) Attach photos if they help show the problem. (6) Click Submit. The manager receives the request and can schedule or assign it.

Tip: Good descriptions and photos help the manager or vendor fix the issue faster.

What you see: The Maintenance page lists all your requests with status: Open (submitted, not yet started), In progress (scheduled or being worked on), or Closed (completed). (1) Use the list to see what’s pending and what’s done. (2) Click a request to see details and add notes. (3) Filter by status if the list is long.

Tip: If a request has been in progress for a long time with no update, add a note or contact your manager.

Steps: (1) From the list, click a request to open its details. (2) You’ll see your description, photos, and the status. (3) If the manager has added notes, they appear here—e.g. “Scheduled for Tuesday 9–11 a.m.,” “Vendor completed repair,” or “Waiting for part.” (4) Use this to know when to be home for a visit or when the work is done.

Why it matters: Manager notes keep you informed without extra calls or emails.

Steps: (1) Open the request from the list. (2) Find the Add note or Update box. (3) Type your message—e.g. “Still leaking after the rain,” “I’ll be home all day Thursday,” or “Issue is resolved, thanks.” (4) Click Send or Add. The manager sees the note and can update the request or reply. (5) Use this instead of opening a new request for the same issue.

Tip: One thread per issue keeps the history clear for you and the manager.

What happens: When the repair or work is completed, the manager closes the request. (1) The status changes to Closed and may include a final note (e.g. “Repair completed”). (2) You may get an email or in-app notification. (3) Closed requests remain in your list (often under a “Closed” filter) so you have a record. (4) If the problem comes back, open a new request and mention it’s a follow-up to the previous one.

Note: If you disagree that the work is done, add a note before it’s closed or contact the manager directly.