Chat

Steps: (1) Sign in to the tenant portal. (2) Click Chat in the menu or on the dashboard quick links. (3) The Chat page opens with your conversation thread with the manager (or a single thread if you have one). You can start typing or scroll to see past messages.

What you see: A message thread with you and your manager; use it for questions, updates, or quick back-and-forth.

Steps: (1) On the Chat page, scroll up in the conversation to see older messages. (2) Messages are usually in chronological order (oldest at top, newest at bottom). (3) If you have multiple threads, select one from the list to view its history. (4) Use this to recall what was agreed or what the manager said before sending a new message.

Tip: Some systems paginate or load more as you scroll; keep scrolling to see full history.

Steps: (1) In the Chat thread, click in the message box at the bottom. (2) Type your message. (3) Click Send or press Enter. (4) The message appears in the thread and the manager is notified (in-app and/or by email). (5) They can reply in the same thread. Use chat for general questions, scheduling, or quick updates—not for repair requests (use Maintenance for those).

Tip: Keep messages clear and concise so the manager can respond quickly.

What you see: When the manager sends a message, you may see a badge (e.g. a number) on the Chat link in the menu or a highlight on the thread. (1) Open Chat and the thread to read the message; the unread indicator usually clears. (2) If you want email or push alerts for new messages, look for Settings or Notifications in your profile and turn on chat notifications.

Tip: Enabling email notifications helps you respond quickly when the manager replies.

Use Chat for: General questions (e.g. “What are the pool hours?”), quick updates (“I’ll be away next week”), lease or payment questions, and back-and-forth that doesn’t need a formal ticket.

Use Maintenance requests for: Repairs, leaks, broken appliances, HVAC issues, or anything that needs to be tracked, scheduled, or assigned to a vendor. Submitting a maintenance request gives the manager a record and status so they can schedule and follow up; chat messages are not always tracked the same way.

Tip: If you’re not sure, use Maintenance for anything that needs a visit or repair; use Chat for everything else.