Chat

How to get there: In the Owner portal, open Support (/Owner/Support) and scroll to the Chat section. You can still open /Owner/Chat directly; it shows the same chat thread.

What you see: You may see a single conversation with support or your management team, or a list of conversations to choose from. Select a conversation to view and send messages.

Tip: Chat is for real-time or quick back-and-forth; for formal requests or something that needs tracking, use Support tickets instead.

Steps: (1) On the Chat page, look at the left panel (or list) for past conversations or threads. (2) Click a thread to load it in the main area. (3) Scroll up in the thread to see older messages. History is shown in order so you can follow the full conversation.

What you see: Each message usually shows sender, time, and content. Use history to recall what was agreed or what support said before sending a new message.

Steps: (1) Open the Chat page and select the conversation (if you have multiple). (2) Click in the message input at the bottom. (3) Type your message. (4) Press Enter or click Send. The message appears in the thread and the other party is notified (in-app and/or by email, depending on settings).

Tip: Keep messages clear and concise. For long or formal requests, consider a support ticket so it’s tracked.

What you see: Unread chat messages are usually indicated by a badge on the Chat menu item (e.g. a number) or a highlight on the thread. Open the chat and the thread to clear the indicator. Some apps also send email when you get a new message.

Steps: If you want to change how you’re notified, look for Settings or Notification preferences (in your profile or the Chat area) and turn email or in-app alerts on or off.

Chat: Best for quick questions, clarifications, and back-and-forth with support or your management team. Use it when you need a fast answer and don’t need a formal record or ticket number.

Support tickets: Use for bugs, billing disputes, account changes, or any issue you want tracked with a ticket ID and a full thread. Tickets are better when multiple people might need to reference the request or when you need a paper trail.

Tip: If a chat conversation turns into a bigger issue, support may ask you to open a ticket so it can be escalated and tracked.